Talkspace revolutionized mental health care access by bringing the dialogue between therapists and their clients into the digital age. Founded with a mission to make therapy available to all. Talkspace has already been used by more than one million people.
“If you’re going to invest the time and effort to search for technology for credentialing, invest in a technology company using today’s technology. It’s made us stronger.
“CredSimple is the leader in this arena. No one is doing anything similar to what you’re doing. ”
As a quickly growing online therapy company, Talkspace needed to be sure that they had a robust solution for therapist credentialing as they scaled their network to thousands of clinicians. Talkspace credentials to NCQA standards and was looking for a solution that didn’t require the time and expense of building out an in-house credentialing team. It made sense for them to find a CVO that aligned with their innovative, tech-based approach, resulting in quick turnaround on large amounts of provider files and the least amount of manual work on their end.
It became immediately apparent that CredSimple is the leader in both technology and customer service.
“We are well-supported by our dedicated client success manager,” Katie said. “We provide input and the CredSimple team listens and builds our suggestions into their product roadmap.”
“It’s a tech solution to a manual, human-intensive process. Of all the CVOs we looked at, CredSimple is the most user-friendly and gives us the most clarity on the credentialing process. This solution allows us to credential therapists quickly and prevents costly mistakes. They are applying technology to a very old process: credentialing is usually done in bulky, hard-to-use systems with a much longer turnaround times—typically 45 days. We were attracted to a company that has a very similar mindset to ours and are happy to be working with the CredSimple team.”