Careers: We're Hiring!

About Us

Join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry!

CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology. Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the process and cuts the credentialing process down from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works. We believe in supporting both personal and professional growth. That means, we pay attention to goals, celebrate milestones and highly encourage learning.

  • Data Analyst

    ABOUT US CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the… Read More

    ABOUT US

    CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works.

    Mission

    The mission of a data analyst @ CredSimple is to create and productize actionable insights from our data for both our clients and our internal teams. Develop strong relationships across the product, engineering, operations, and client success teams in order to deeply understand the data and the needs of our internal and external clients.

    Outcomes

    1. Support internal reporting and Business Intelligence needs
      1. In the first six months, eliminate all manual reporting that the Client Success team does. Replace with automated professional reports that are user-friend and action-oriented data.
      2. Find opportunities based on client requests for new data and analytics-driven products.
      3. Standardize the library of internal operational reports into always-on dashboards that give insights on usage, trends, as well as areas the company needs to improve. These reports should provide actionable intelligence and create a narrative with data.
      4. Forecasting and modeling - Generate forecasting models using baseline data and adjust over time to enhance precision and predictive capabilities.
      5. Optimization - Use our workflow data to find opportunities for process optimization. Identify parts of our workflow that take too long, or could be faster if sequenced differently.
      6. Early warning system - Build dashboards and/or analyses that flag anomalies and leading indicators of problems.
    2. Collecting data and setting up infrastructure:
      1. Ensure that data from disparate sources is gathered, organized, and maintained for ongoing reporting. This will require working with engineering to enhance our approach to data collection and organization. Develop routines that can be automated and easily modified to streamline the process of gathering, cleaning, and making data actionable/reusable for multiple purposes. 

    Behavioral Competencies

    • Cross-team collaboration: Collaborate across teams including engineering, sales, finance, and client success to provide reporting and/or gather information required for analysis.
    • Ownership of the outcomes: Help ensure we’re asking the right question before setting off to find the answer. Not just order taking.
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions
    • Strategic thinking: Develop a vision to extend/improve our existing analytics and reporting infrastructure

    Qualifications

    • 4+ years experience in a similar Data Analyst role. 
    • Experience building reports and dashboards backed by Postgres SQL databases.
    • Expert knowledge in Tableau.
    • Expert SQL query skills.
    • Strong analytical skills and the ability to develop actionable insights from raw data.

    HOW TO APPLY

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

    Show Less

  • Product Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Vendor Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

     

    The outcomes we’re looking for:

    • Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering leadership to ensure customer needs and business objectives are well understood
      • Ensure the engineering team maintains a healthy balance of innovation, reduction of technical debt and providing maintenance / support
    • Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
    • Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
    • Own and measure customer engagement through product usage analysis
      • Leverage product analytics to identify opportunities for driving platform adoption and product development priority
     

    About you

    Competencies Required:

    • Communication: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    • Attention to detail: Ability to dig in and identify and well as communicate details ensuring that important elements do not slip through the cracks.
    • Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    • Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, Sales, and Client Success
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

    Desired Qualifications:

    • 3+ years as a product manager
    • Experience building SaaS products
    • Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    • Familiariarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
    • Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

     

    Apply for this Job

    Show Less

  • Provider Communications Manager

    About Us: CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    About Us:

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Provider Communications Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    About The Role:

    We are looking for a Provider Communications Manager to run our outreach program. The role requires an excellent understanding of multi-channel communications strategy (email, fax, phone, mail) along with experience in automated or batch communications. The qualified applicant should be able to manage a vision that balances standardized communication templates with personalization/customization across channels and with the ability to scale to tens of thousands of messages per month.

    The outcomes we’re looking for:

    • Work closely with our operations team to coordinate automated omnichannel outreach (email, fax, phone, and mail)
    • Develop and manage reporting dashboards, monitor trends, share actionable insights and make recommendations based on results
    • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
    • Develop a holistic omni-channel contact strategy that optimizes CTA while maintaining compliance and our contracted SLAs
    • Methodically test & identify best performing channels, content, and messages
    • Work closely with our product team to advise on product enhancements related to Provider Communications and adjust workflows to account for CredSimples changing technology 
    • Expand our current offerings to encompass new business lines and areas where communication with providers will be required; standardize communications where possible and roll out new processes where not

     

    About you

    Competencies Required:

    • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
    • Strategic Thinker: You’re able to cultivate a long-term vision while executing on a short-term action plan. You see connections between different workflows and processes and know how to bring them together when it makes sense.
    • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you. You’re able to handle non-routine work with changing priorities.
    • Communication: You’re able to communicate clearly, effectively, and concisely with whoever you’re interacting with. You’re also able to bring this clarity out in others.
    • Attention to Detail: If there is a typo in this job description, you’re the one who is going to find it. You know the little things matter; whether you’re managing an internal project or putting together a new campaign for our providers, you’re on top of the details.
    • Curiosity: If you don’t know how to do something, you figure it out. If something seems slightly off, you dig until you know what is going on.
    • Problem Solver: You know that everything won’t always work perfectly;  instead of being discouraged by this, you’re excited to figure out the solutions.

     

    Requirements:

    • Bachelor's degree (Business, Communications, Marketing or a related discipline preferred)
    • Minimum of 3 years of online marketing, email or CRM strategy management; experience with healthcare preferred
    • Hands-on experience working with various ESPs and CRM/Marketing Automation systems (MailChimp, Twilio, SendGrid, etc.)
    • Knowledge of email industry best practices including contact strategies, data hygiene, targeting and segmentation, A/B testing principles and analytics
    • Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking
    • You have a strong analytical toolkit, including experience with Excel, Sheets, Tableau or other tools
    • Thrive in a fast-paced startup environment where flexibility and adaptability are key

     

    Interested? Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

    Show Less

  • Senior Software Development Engineer

    ABOUT US CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the… Read More

    ABOUT US

    CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works.

    We are looking for a talented Senior Software Development Engineer. You’ll join a talented and passionate team who enjoy solving tough problems and improving the healthcare industry. We believe in supporting both personal and professional growth. That means we pay attention to goals, celebrate milestones, and highly encourage learning.

     ABOUT THE JOB:

    You will be responsible for contributing to the development of products and engineering solutions.  A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms. 

    The outcomes we're looking for: 

    1. Contribute to the design, specifications and estimating of engineering projects
    2. Execute code (outside of code review) independently 
    3. Develop stable software that satisfies complex product requirements as well as meeting architectural specifications 
    4. Maintain high levels of code test coverage while delivering clean concise and understandable code
    5. Provide constructive feedback on architectural designs and peer code reviews

    ABOUT YOU:

    Competencies required:

    1. Independent worker: Need to be able to communicate but also work independently 
    2. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
    3. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
    4. Excellent communicator: comfort explaining technical problems in person and in writing

    Desired Qualifications:

    • 4+ years professional software development experience
    • Expertise in Ruby and Ruby on Rails and experience with one or more of the following: Python, Javascript, GoLang
    • Experience with AWS
    • Familiarity with PostgreSQL or other (O)RDBMS 
    • Comfortable developing for/in a unix environment (regardless of distribution)
    • Experience in software and systems architecture 
    • Outstanding coding skills, knowledge of patterns and best practices in software engineering
    • A commitment to test driven development.
    • Open communicator with superb written and oral communication skills. Your code should not be the only thing that speaks for your work. 
    • Self-directed, seek responsibility, and strive for excellence

    HOW TO APPLY

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

    Show Less

  • Vendor Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Vendor Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

    The Role

    In this role, you will work directly with outsourced vendors to tackle CredSimple’s complex provider data entry and enrichment, as well as execute special projects to meet business objectives. You will be responsible for ensuring that CredSimple maintains the highest level of service, meaning efficient and accurate work, for the 10,000s of primary source verifications we complete each month. You will monitor and report against key metrics, partner with stakeholders to drive performance improvements, and work cross-functionally to implement needed process changes. You will be the primary point of contact for relationships and interactions with our outsourced agent vendors.

    The outcomes we’re looking for:

    • Work hand-in-hand with the vendors’ management teams to monitor the productivity and quality of a large workforce of agents responsible for data entry, outbound calls, and primary source verifications
    • Build an excellent understanding of the credentialing workflows and operating systems (internal tools, phone system, workforce management, reporting dashboards) and how they come together
    • Analyze, share, critique, and drive improvement in partner performance across all defined metrics and identify trends, opportunities, issues, concerns, and successes to leadership
    • Identify and implement strategies to improve the efficiency, transparency, and quality of provider service
    • Partner cross-functionally to craft the design, workflows, and timelines, scope costs, and execute special projects with our vendors on an as-needed basis 
    • Travel to vendor site(s) to evaluate site performance, roll out new programs, and deepen relationships with local management teams (1-2x/year) 
    • Work in conjunction with our Learning and Development team to refine ongoing trainings for our agent teams, as well as with leaders of each credentialing product to ensure adequate dispatch of resources
    • Improve the performance of our business by executing on operational initiatives such as:
      • Workflow evaluation and redesign to reduce error rates and processing times 
      • Internal feedback mechanisms which result in process and product improvement

     

    About you

    Competencies Required:

    • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
    • Big Picture Thinker: You're a conceptual thinker with experience monitoring the performance of large teams and developing processes - you can get in the weeds but see above them.
    • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you.
    • Communication: You’re able to communicate clearly, effectively, and concisely with whoever you’re interacting with. Whether it’s our BPO partners, internal stakeholders, or the agent team on the ground, you’re able to get people on the same page and make yourself understood.
      • You’re culturally-sensitive and professional in interpersonal interactions (e.g. partnering, conflict management, consulting, etc.) and open to giving/receiving constructive feedback to internal and external stakeholders.
    • Detail Oriented: You can keep track of a million moving pieces across multiple teams in multiple countries.

    Desired Qualifications:

    • 3+ years of experience in operations, customer service, project management, business process outsourcing, or similar field
    • Comfortable with workflows, process improvement, and Six Sigma/Lean principles
    • Strong project management skills
    • Strong quantitative analysis skills (with advanced Excel/Google Sheets skills) and use of data to make decisions and to influence others
    • Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail

    Additional Qualifications:

    • Experience performance managing, coaching, and improving the metrics of external-facing service teams
    • Prior management experience within the BPO industry, either with call center or data entry vendors
    • Experience developing a vendor management process
    • Knowledge of health care, health insurance, and/or provider data
    • Intermediate or above SQL skills

     

    Interested? Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

    Show Less

  • VP of Product

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Vendor Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB 

    The outcomes we’re looking for:

    • Create and maintain a clear and focused product vision, communicating the vision clearly and frequently with the entire company. 
      • Define and maintain a 6+ month product roadmap aimed at moving toward future business horizons
      • Prioritize initiatives on an ongoing basis in line with vision, business KPIs and customer value
    • Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
    • Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering leadership to ensure customer needs and business objectives are well understood
      • Ensure your team has a healthy balance of innovation, reducing technical debt and providing maintenance and support
    • Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
    • Own and measure customer engagement through product usage analysis
      • Leverage product analytics to identify opportunities for driving platform adoption and product development priority 
    • Build an A+ team
      • Set clear expectations for each role and team member in the product organization
      • Lead, mentor and grow a product management team

    About you

    Competencies Required:

    • Communication: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    • Attention to detail: Ability to dig in and Identify and well as communicate details ensuring that important elements do not slip through the cracks or derail a project.
    • Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    • Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

    Desired Qualifications:

    • 5+ years in an executive, director or VP level product role
    • Extensive experience building SaaS products
    • Strong strategic and market thinking skills
    • Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    • Familiariarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
    • Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

     

    Apply for this Job

    Show Less