Careers: We're Hiring!

About Us

Join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry!

CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology. Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the process and cuts the credentialing process down from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works. We believe in supporting both personal and professional growth. That means, we pay attention to goals, celebrate milestones and highly encourage learning.

  • Client Success Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale. We sell to clients that span the… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.


    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.


    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Client Success Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring that the day-to-day operations of our software and services are meeting client needs and bringing value to the partnership.


    The outcomes we’re looking for:

    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Continuously move towards the next level of client satisfaction
    • Retain and grow all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Greater than 95% retention rate
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • Work closely with Sales team to identify upsell and growth opportunities for clients based on business needs and objectives
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
    • Own new client implementations from initial signing through to completion of client onboarding journey
      • Take responsibility for a positive and seamless onboarding process for all new clients using our tools and templates
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and credentialing operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of product functionality, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediately
      • Identifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Continuously identifies and works to eliminate the 20% of requests that drive 80% of reactive work
      • Seeks support from Management when needed

     Requirements and Qualifications

    • 3+ years experience directly managing client relationships
    • Experience in the Healthcare and/or SaaS space, previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Willingness to learn and grow client facing skills
    • Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk
    • Located in New York City or able to commute into the city on a daily basis
    • Ability to travel 10% of time for client visits
    • Bachelor’s Degree

     

    Apply for this Job

    Show Less

  • Client Success Manager, Network Development

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale. We sell to clients that span the… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

    We are looking for an experienced Client Success Manager to join our Network Development team. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager, Network Development is to provide tactical leadership and execution of projects for our Network Development clients. You will be responsible for owning the status of every project within your book of business from initiation to transition, while maintaining a high level of continuous communication, both interdepartmentally and with the client. Additionally, you’ll be responsible for building high quality business relationships with your clients that are built on trust, accountability, and competence with our end users and their managers.


    The outcomes we’re looking for:

    • Lead the planning and implementation of project(s)
      • Create and manage project scope, timelines, expectations, and deliverables
      • Collaborate with network development recruiter leads, provide coaching and guidance during the project
      • Monitor and report project progress and recruiter productivity
      • Understand and educate clients about Medicare and Medicaid adequacy standards to support project outcomes
    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Communicate project updates and changes to all departments involved with the project (Recruiters, Product/IT, Network Analytics, Operations, Finance, Human Resources)
    • Ensure successful delivery of projects to all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
      • Client projects are completed on time and within budget
      • Client work is recurring year over year
      • Ability to upsell/cross sell to expand current client revenue
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of service delivery, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediately
      • Identifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Seeks support from Management when needed
    • Resourceful:  manages the workload and productivity of network development recruiters engaged on the project daily

     Requirements and Qualifications

    • 3+ years experience directly managing network development projects 
    • 2+ years in project management 
    • Previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Willingness to learn and grow client facing skills
    • Ability to travel 10% of time for client visits
    • Bachelor’s Degree

     

    Apply for this Job

    Show Less

  • Director of Business Development

    About Us CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work. We sell to clients that span the healthcare spectrum from tech-savvy… Read More

    About Us

    CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to the largest Fortune 100 health insurance companies. We are tackling very real and challenging administrative problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth objectives and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and those deeply motivated.

    About The Role

    We are looking for an experienced Director with a strong record of success winning new business and creating long-lasting relationships with large healthcare organizations. You will join a talented and passionate sales and marketing team that enjoys working with our clients, solving tough problems, and improving the healthcare industry. 

    The Director position is primarily responsible for selling CredSimple and Glenridge Health’s SaaS technology and services to Enterprise accounts, - health plans (national, Blues, and regional), delegated provider organizations, and those organizations requiring the building, running, and optimization of provider networks.  The Director in this role will also focus on the evaluation and creation of strategic partnerships and business development opportunities.  The Director is responsible to meet, at minimum, the assigned quota for the individual role and support the full sales team quota. The Director should be collaborative, build trusted relationships internally and externally, and work comfortably in a dynamic, fast-growth environment.  

    About You

    Outcomes:

    1. Driven, self-starter interested in working within a mission-driven, fast-paced, entrepreneurial growth company
    2. This is a hybrid hunter, business development, and strategy role, responsible for opening and expanding new accounts, primarily Enterprise and mid-market health plans, delegated provider organizations, and tele-medicine groups
    3. Meet/exceed the Director and Sales Team assigned quotas and goals
    4. Manage assigned accounts and partners, developing a healthy funnel of qualified prospects and engaging in a consultative sales and partnership process with them
    5. Evaluate new partnership and market opportunities aligned with CredSimple’s business model to support growth and speed to market
    6. Develop and utilize existing tools and resources including prospecting staff, marketing programs, and relationships to build qualified opportunities
    7. Accountable for leading and managing the full sales process including presentations, leading sales meetings and data gathering, ROI presentations, and comprehensive proposals based on a prospect’s assessed business needs
    8. Effectively transition new accounts to Client Success Management and Project Management teams for support and onboarding
    9. Maintain accurate up-to-date sales funnel reports in Salesforce.com

    Behavioral Competencies:

    1. Strategic — able to create an account-based strategy that clearly identifies the desired business outcomes of the account and how our offerings achieve those outcomes
    2. Enthusiasm — exhibits excitement and passion for his/her work. Has a can-do attitude
    3. Persistence — demonstrates tenacity and willingness to overcome obstacles 
    4. Drive — has an inner fire that pushes him/her to go beyond personal goals and take pride in assisting clients and the company to reach their goals
    5. Mentor — leads by example and assists in the development and training of more junior teammates and others throughout the company
    6. Coachable — is able to receive constructive criticism and willing to make changes to increase his/her personal and company success

    Requirements and Qualifications:

    1. 8+ years of B2B sales and business development experience in healthcare with experience in SaaS a plus
    2. Experience in selling to Enterprise and mid-market payers and/or provider organizations, leading complex sales pursuits, and solution-based selling to C-suite and senior leadership
    3. Experience creating and managing business development partnerships and channels a plus
    4. Proven ability to achieve goals and demonstrated earnings history
    5. Sales and account management experience a plus
    6. Engaging, professional presentation and writing skills 
    7. Ability to build and nurture C-level relationships
    8. Deep understanding of healthcare, healthcare economics, relationships between health plans, providers, and employers
    9. Strong sales administration skills, timely, and accurate reporting and forecasting
    10. Team player with a passion for making an impact through collaboration, teaching, and learning
    11. Bachelor of sciences or arts degree required

    Opportunity & Compensation 

    CredSimple believes in rewarding performance and is looking for a top performer that is not afraid to exceed expectations. This role is eligible for equity.  You will have quarterly goals to achieve, an opportunity to earn generous accelerators, and no cap on your total compensation.

    Apply for this Job

    Show Less

  • Director of Client Success

      ABOUT THE JOB The role The job of our Client Success team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as the Director of Client Success is to oversee a team of talented Client Success Managers and support the team in driving an excellent client experience, growing and retaining current client revenue. You will work… Read More

     

    ABOUT THE JOB

    The role

    The job of our Client Success team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as the Director of Client Success is to oversee a team of talented Client Success Managers and support the team in driving an excellent client experience, growing and retaining current client revenue. You will work closely with the management team to continue to enhance client success best practices to ensure we are proactively managing our partners and increasing adoption of our products and services.  


    The outcomes we’re looking for:

    • Manage a team of high performing Client Success Managers
      • Motivate, mentor, retain and recruit high performing Client Success Managers
      • Enhance the new hire onboarding process for CSMs
      • Support CSMs with the oversight of his/her book of business
      • Serve as an escalation point for the CSM’s client contacts
    • Establish strong executive sponsorship with each client account
    • Oversee a portfolio of Enterprise and Strategic clients managed by the CSM team and work with this team through strategic management tactics to meet or exceed the following metrics:
      • Greater than 95% retention rate of both revenue and clients
      • Higher than 75% of the portfolio you have oversight of has a positive health status (green) and there is a clear strategy to move any yellow/red clients to green
      • 75% of your portfolio are referenceable clients
      • Maintain a positive NPS score for the book of business and help achieve a 5 point improvement between each NPS campaign
      • Ensure projects are delivered on time, within budget and within the specified gross margin determined at the onset of the project
    • Set and achieve quarterly objectives and key results that help achieve the core business objectives of the company
      • Define measurable key results
      • Hold the team accountable for achieving these key results
      • Report on the status and risks of each item regularly
    • Continue to build a metrics-driven Client Success team
      • Iterate on the measurement of client health status
      • Leverage the client success platform to create impactful proactive client outreach campaigns
      • Own the NPS process from the cadence of the survey to the follow-up and reporting 
      • Leverage the NPS insights to create and operationalize a cross-functional action plan 
    • Increase revenue for the book of business managed by CSM team:
      • Expand account revenue through helping close cross-sell and up-sell opportunities
      • Limit contract churn and contraction through leading a proactive CSM team
      • Drive new business growth through greater client advocacy within the organization and reference-ability
      • Deliver an accurate quarterly churn and expansion forecast for book of business to the executive team
    • Work closely with Product to build a comprehensive client feedback loop across the organization that shares client feedback/challenges/successes that will help:
      • Inform the product roadmap
      • Enhance Operations and Support areas of focus and development
      • Create a client advisory council for ongoing visibility into the client experience
      • Strengthens empathy among employees outside of Client Success for the client experience

    ABOUT YOU

    Competencies Required

    • Client-centric mindset — focuses on putting the client’s needs first when making decisions and balancing with the needs of employees. All programs implemented and managed are designed to ensure we are meeting the client’s business objectives, increasing product adoption and creating a true partnership.
    • Scalability mindset — understands the importance of developing processes and methodologies that are scalable and repeatable so we are able to run as efficiently as possible.
    • Expert communicator — has the ability to communicate up to leadership and communicate the right level of detail to the individual contributors. Connects well with clients and can adjust to the client’s needs with ease and flexibility.
    • Cross-functional project management - works with multiple teams across the company to help manage complex client implementations and ongoing projects.
    • Detail oriented - digs into the weeds with the individuals on the team to ensure the right processes and programs are being established and implemented. Closely monitors and evaluates the processes and programs in place to ensure they are driving client success, adoption and value. Can quickly pivot or implement changes to adapt to evolving client needs.
    • Team Leadership - has experience managing individuals in Client Success, Account Management and/or Project Management. Has the ability to guide and inspire individuals towards achieving their goals, both professionally and personally.
    • Growth focused - can lead a team incentivized to retain and grow a book of business.
    • Financial management - has the ability to manage to a specified budget

     Requirements and Qualifications

    • Experience  leading high performing client facing teams at a healthcare, IT,  or SaaS startup 
    • At least 3 years of managing individual client facing contributors and experience managing people managers is preferred
    • Experience working directly with clients and also managing a team of individual contributors 
    • 5 - 10 years in Account Management/Client Success Management/Project management is strongly preferred
    • Ability to work remotely with a willingness to travel to NYC, MD and client sites (25% travel)

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Client Success Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    Apply for this Job

    Show Less

  • Director of Enterprise Sales

    About Us CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work. We sell to clients that span the healthcare spectrum from tech-savvy… Read More

    About Us

    CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to the largest Fortune 100 health insurance companies. We are tackling very real and challenging administrative problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth objectives and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and those deeply motivated.

    About The Role

    We are looking for an experienced Director of Enterprise Sales with a strong record of success winning new business and creating long-lasting relationships with large healthcare organizations. You will join a talented and passionate sales and marketing team that enjoys working with our clients, solving tough problems, and improving the healthcare industry. 

    The Director of Enterprise Sales position is primarily responsible for selling CredSimple and Glenridge Health’s SaaS technology and services to Enterprise accounts, - health plans (national, Blues, and regional), delegated provider organizations, and those organizations requiring the building, running, and optimization of provider networks. The Director of Enterprise Sales is responsible to meet, at minimum, the assigned quota for the individual role and support the full sales team quota. The Director should be collaborative, build trusted relationships internally and externally, and work comfortably in a dynamic, fast-growth environment.  The Director will also mentor more junior members of the sales team and as CredSimple grows may expand to lead the direct sales organization. 

    About You

    Outcomes:

    1. Driven, self-starter interested in working within a mission-driven, fast-paced, entrepreneurial growth company
    2. Meet/exceed the Director and Sales Team assigned quotas and goals
    3. Manage assigned territory and named accounts, developing a healthy funnel of qualified prospects and engaging in a consultative sales process with them
    4. Develop and utilize lead generation processes through the use of existing tools and resources including prospecting staff, marketing programs, and relationships
    5. This is a “hunter” role, responsible for opening and expanding new accounts, primarily Enterprise and mid-market health plans, delegated provider organizations, and tele-medicine groups
    6. Accountable for leading and managing the full sales process including presentations, leading sales meetings and data gathering, ROI presentations, and comprehensive proposals based on a prospect’s assessed business needs
    7. Effectively transition new accounts to Client Success Management and Project Management teams for support and onboarding
    8. Maintain accurate up-to-date sales funnel reports in Salesforce.com

    Behavioral Competencies:

    1. Strategic — able to create an account-based strategy that clearly identifies the desired business outcomes of the account and how our offerings achieve those outcomes
    2. Enthusiasm — exhibits excitement and passion for his/her work. Has a can-do attitude
    3. Persistence — demonstrates tenacity and willingness to overcome obstacles 
    4. Drive — has an inner fire that pushes him/her to go beyond personal goals and take pride in assisting clients and the company to reach their goals
    5. Mentor — leads by example and assists in the development and training of more junior teammates and others throughout the company
    6. Coachable — is able to receive constructive criticism and willing to make changes to increase his/her personal and company success

    Requirements and Qualifications:

    1. 8+ years of B2B sales experience in healthcare with experience in SaaS a plus
    2. Experience in selling to Enterprise and mid-market payers and/or provider organizations, leading complex sales pursuits, and solution-based selling to C-suite and senior leadership
    3. Proven ability to achieve goals and demonstrated earnings history
    4. Sales and account management experience a plus
    5. Engaging, professional presentation and writing skills 
    6. Ability to build and nurture C-level relationships
    7. Deep understanding of healthcare, healthcare economics, relationships between health plans, providers, and employers
    8. Strong sales administration skills, timely, and accurate reporting and forecasting
    9. Team player with a passion for making an impact through collaboration, teaching, and learning
    10. Bachelor of sciences or arts degree required

    Opportunity & Compensation 

    CredSimple believes in rewarding performance and is looking for a top performer that is not afraid to exceed expectations. This role is eligible for equity.  You will have quarterly goals to achieve, an opportunity to earn generous accelerators, and no cap on your total compensation.

    Apply for this Job

    Show Less

  • QA Engineer

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare spectrum… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced QA Engineer. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB:

    A QA Engineer is responsible for ensuring the products we deliver are of high quality and optimal performance.  Critical to the success of a QA engineer is developing a deep knowledge of our products.  As a QA engineer you should alway be looking for automation where possible in order to scale QA operations and produce consistent high quality outcomes.

    The outcomes we're looking for: 

    1. Develop acceptance test criteria for our products 
    2. Create both automated and manual tests to ensure we constantly deliver quality products 
    3. Ensure test coverage that is inline with our standards
    4. Develop and monitor performance metrics  
    5. Analyze bugs and errors found during tests
    6. Document and communicate the results of tests for the engineering team
    7. Recommend improvements in software to enhance user experience
    8. Monitor the development process for efficiency and performance
    9. Maintain knowledge of industry trends and advancements in test automation

    ABOUT YOU:

    Qualifications:

    • 1+ year(s) of experience in a quality assurance role 
    • Understand core software testing concepts, paradigms, and approaches
    • Experience in writing clear, concise and comprehensive test plans
    • Experience working in an agile/scrum environment
    • Experience with Selenium or other automated test tools a plus

    Behavioral Competences:

    • Independent worker: Need to be able to communicate but also work independently 
    • Cross-team collaboration:  Liaise with internal teams (e.g developers, operations, product managers) 
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
    • Excellent communicator: Comfort explaining technical issues with the audience-appropriate level of detail in person and in writing

    Organization Competencies:

    • Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    • Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles
    • Outcomes oriented: Dedicated to results. Track record of improving performance
    • Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue an efficient line of inquiry to achieve that clarity.
    • Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

     

    Apply for this Job

    Show Less

  • Senior Software Development Engineer

      ABOUT THE JOB: You will be responsible for contributing to the development of products and engineering solutions.  A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms.  The outcomes we're looking for:  Contribute to the design, specifications and estimating of engineering projects Execute code (outside of code review)… Read More

     

    ABOUT THE JOB:

    You will be responsible for contributing to the development of products and engineering solutions.  A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms. 

    The outcomes we're looking for: 

    1. Contribute to the design, specifications and estimating of engineering projects
    2. Execute code (outside of code review) independently 
    3. Develop stable software that satisfies complex product requirements as well as meeting architectural specifications 
    4. Maintain high levels of code test coverage while delivering clean concise and understandable code
    5. Provide constructive feedback on architectural designs and peer code reviews

    ABOUT YOU:

    Competencies required:

    1. Independent worker: Need to be able to communicate but also work independently 
    2. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
    3. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
    4. Excellent communicator:Your code should not be the only thing that speaks for your work

    Qualifications:

    • 4+ years professional software development experience
    • Expertise in Ruby and Ruby on Rails and experience with one or more of the following: Python, Javascript, GoLang
    • Experience with AWS
    • Familiarity with PostgreSQL or other (O)RDBMS 
    • Comfortable developing for/in a unix environment (regardless of distribution)
    • Experience in software and systems architecture 
    • Outstanding coding skills, knowledge of patterns and best practices in software engineering
    • A commitment to test driven development.
    • Self-directed, seek responsibility, and strive for excellence

    ABOUT US

    CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works.

    We are looking for a talented Senior Software Development Engineer. You’ll join a talented and passionate team who enjoy solving tough problems and improving the healthcare industry. We believe in supporting both personal and professional growth. That means we pay attention to goals, celebrate milestones, and highly encourage learning.

     

    Apply for this Job

    Show Less

  • Technical Product Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Technical Product Manager/Product Owner who excels at project management across multiple projects in a SAFe Agile environment. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

    The outcomes we’re looking for:

    1. Project Management/Product Ownership
      • Facilitate and lead various scrum meetings (i.e., daily standups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (meeting notes, tickets, delivery timelines etc.)
      • Define project scope and objectives, involving all relevant stakeholders and ensuring project delivery.
      • Participate in release planning and scheduling by providing empirical Scrum team statistics, identifying project dependencies, and creating velocity forecasts
    2. Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering teams to ensure customer needs and business objectives are well understood
      • Ensure the engineering team maintains a healthy balance of innovation, reduction of technical debt and providing maintenance / support
    3. Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
    4. Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
     

    About you

    Behavioral Competencies:

    1. Communications: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    2. Attention to detail: Ability to dig in and identify and well as communicate details ensuring that important elements do not slip through the cracks.
    3. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    4. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, Sales, and Client Success
    5. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

     

    Organization Competencies:

    1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
    3. Outcomes oriented: Dedicated to results. Track record of improving performance
    4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can efficiently pursue a line of inquiry to achieve that clarity.
    5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

    Desired Qualifications:

    1. 3+ years as a product manager
    2. Must have project managed agile development teams for at least 2 years
    3. Scrum master certification is a plus
    4. Experience building SaaS products
    5. Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    6. Familiarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence. 

    Interested? Please apply directly via our website https://www.credsimple.com/careers/ 

    Apply for this Job

    Show Less

  • Technical Project Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Technical Project Manager/Product Owner who excels at project management across multiple projects in a SAFe Agile environment. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

     

    The outcomes we’re looking for:

    1. Project Management
      • Facilitate and lead various scrum meetings (i.e., daily standups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (meeting notes, tickets, delivery timelines etc.)
      • Define project scope and objectives, involving all relevant stakeholders and ensuring project delivery.
      • Participate in release planning and scheduling by providing empirical Scrum team statistics, identifying project dependencies, and creating velocity forecasts
    2. Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering teams to ensure customer needs and business objectives are well understood
      • Ensure the engineering team maintains a healthy balance of innovation, reduction of technical debt and providing maintenance / support
    3. Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
    4. Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
     

    About you

    Behavioral Competencies:

    1. Communications: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    2. Attention to detail: Ability to dig in and identify and well as communicate details ensuring that important elements do not slip through the cracks.
    3. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    4. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, Sales, and Client Success
    5. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

     

    Organization Competencies:

    1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
    3. Outcomes oriented: Dedicated to results. Track record of improving performance
    4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can efficiently pursue a line of inquiry to achieve that clarity.
    5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

    Desired Qualifications:

    1. 3+ years as a project manager
    2. Must have project managed agile development teams for at least 2 years
    3. Scrum master certification is a plus
    4. Experience building SaaS products
    5. Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    6. Familiarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
    7. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

     

    Interested? Please apply directly via our website https://www.credsimple.com/careers/ 

    Apply for this Job

    Show Less

  • Vendor Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Vendor Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

    In this role, you will work directly with outsourced vendors to tackle CredSimple’s complex provider data entry and enrichment, as well as execute special projects to meet business objectives. You will be responsible for ensuring that CredSimple maintains the highest level of service, meaning efficient and accurate work, for the 10,000s of primary source verifications we complete each month. You will monitor and report against key metrics, partner with stakeholders to drive performance improvements, and work cross-functionally to implement needed process changes. You will be the primary point of contact for relationships and interactions with our outsourced agent vendors.

    The outcomes we’re looking for:

    • Work hand-in-hand with the vendors’ management teams to monitor the productivity and quality of a large workforce of agents responsible for data entry, outbound calls, and primary source verifications
    • Build an excellent understanding of the credentialing workflows and operating systems (internal tools, phone system, workforce management, reporting dashboards) and how they come together
    • Analyze, share, critique, and drive improvement in partner performance across all defined metrics and identify trends, opportunities, issues, concerns, and successes to leadership
    • Identify and implement strategies to improve the efficiency, transparency, and quality of provider service
    • Partner cross-functionally to craft the design, workflows, and timelines, scope costs, and execute special projects with our vendors on an as-needed basis 
    • Travel to vendor site(s) to evaluate site performance, roll out new programs, and deepen relationships with local management teams (1-2x/year) 
    • Work in conjunction with our Learning and Development team to refine ongoing trainings for our agent teams, as well as with leaders of each credentialing product to ensure adequate dispatch of resources
    • Improve the performance of our business by executing on operational initiatives such as:
      • Workflow evaluation and redesign to reduce error rates and processing times 
      • Internal feedback mechanisms which result in process and product improvement

     

    About you

    Competencies Required:

    • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
    • Big Picture Thinker: You're a conceptual thinker with experience monitoring the performance of large teams and developing processes - you can get in the weeds but see above them.
    • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you.
    • Communication: You’re able to communicate clearly, effectively, and concisely with whoever you’re interacting with. Whether it’s our BPO partners, internal stakeholders, or the agent team on the ground, you’re able to get people on the same page and make yourself understood.
      • You’re culturally-sensitive and professional in interpersonal interactions (e.g. partnering, conflict management, consulting, etc.) and open to giving/receiving constructive feedback to internal and external stakeholders.
    • Detail Oriented: You can keep track of a million moving pieces across multiple teams in multiple countries.

    Desired Qualifications:

    • 3+ years of experience in operations, customer service, project management, business process outsourcing, or similar field
    • Comfortable with workflows, process improvement, and Six Sigma/Lean principles
    • Strong project management skills
    • Strong quantitative analysis skills (with advanced Excel/Google Sheets skills) and use of data to make decisions and to influence others
    • Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail

    Additional Qualifications:

    • Experience performance managing, coaching, and improving the metrics of external-facing service teams
    • Prior management experience within the BPO industry, either with call center or data entry vendors
    • Experience developing a vendor management process
    • Knowledge of health care, health insurance, and/or provider data
    • Intermediate or above SQL skills

    Apply for this Job

    Show Less

  • VP of Product

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced VP of Product based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB 

    The outcomes we’re looking for:

    • Create and maintain a clear and focused product vision, communicating the vision clearly and frequently with the entire company. 
      • Define and maintain a 6+ month product roadmap aimed at moving toward future business horizons
      • Prioritize initiatives on an ongoing basis in line with vision, business KPIs and customer value
    • Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
    • Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering leadership to ensure customer needs and business objectives are well understood
      • Ensure your team has a healthy balance of innovation, reducing technical debt and providing maintenance and support
    • Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
    • Own and measure customer engagement through product usage analysis
      • Leverage product analytics to identify opportunities for driving platform adoption and product development priority 
    • Build an A+ team
      • Set clear expectations for each role and team member in the product organization
      • Lead, mentor and grow a product management team

    About you

    Competencies Required:

    • Communication: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    • Attention to detail: Ability to dig in and Identify and well as communicate details ensuring that important elements do not slip through the cracks or derail a project.
    • Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    • Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

    Desired Qualifications:

    • 5+ years in an executive, director or VP level product role
    • Extensive experience building SaaS products
    • Strong strategic and market thinking skills
    • Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    • Familiariarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
    • Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

     

    Apply for this Job

    Show Less