Careers: We're Hiring!

About Us

Join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry!

CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology. Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the process and cuts the credentialing process down from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works. We believe in supporting both personal and professional growth. That means, we pay attention to goals, celebrate milestones and highly encourage learning.

  • Client Success Manager

      ABOUT THE JOB The role The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring… Read More

     

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring that the day-to-day operations of our software and services are meeting client needs and bringing value to the partnership.


    The outcomes we’re looking for:

    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Continuously move towards the next level of client satisfaction
    • Retain and grow all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Greater than 95% retention rate
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • Work closely with Sales team to identify upsell and growth opportunities for clients based on business needs and objectives
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
    • Own new client implementations from initial signing through to completion of client onboarding journey
      • Take responsibility for a positive and seamless onboarding process for all new clients using our tools and templates
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and credentialing operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of product functionality, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediately
      • Identifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Continuously identifies and works to eliminate the 20% of requests that drive 80% of reactive work
      • Seeks support from Management when needed

     Requirements and Qualifications

    • 3+ years experience directly managing client relationships
    • Experience in the Healthcare and/or SaaS space, previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Willingness to learn and grow client facing skills
    • Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk
    • Located in New York City or able to commute into the city on a daily basis
    • Ability to travel 10% of time for client visits
    • Bachelor’s Degree

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.


    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

     

    Apply for this Job

    Show Less

  • Client Success Manager, Network Development

      ABOUT THE JOB The role The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager, Network Development is to provide tactical leadership and execution of projects for our Network Development clients. You will be responsible for owning the status of every project within… Read More

     

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager, Network Development is to provide tactical leadership and execution of projects for our Network Development clients. You will be responsible for owning the status of every project within your book of business from initiation to transition, while maintaining a high level of continuous communication, both interdepartmentally and with the client. Additionally, you’ll be responsible for building high quality business relationships with your clients that are built on trust, accountability, and competence with our end users and their managers.


    The outcomes we’re looking for:

    • Lead the planning and implementation of project(s)
      • Create and manage project scope, timelines, expectations, and deliverables
      • Collaborate with network development recruiter leads, provide coaching and guidance during the project
      • Monitor and report project progress and recruiter productivity
      • Understand and educate clients about Medicare and Medicaid adequacy standards to support project outcomes
    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Communicate project updates and changes to all departments involved with the project (Recruiters, Product/IT, Network Analytics, Operations, Finance, Human Resources)
    • Ensure successful delivery of projects to all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
      • Client projects are completed on time and within budget
      • Client work is recurring year over year
      • Ability to upsell/cross sell to expand current client revenue
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of service delivery, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediately
      • Identifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Seeks support from Management when needed
    • Resourceful:  manages the workload and productivity of network development recruiters engaged on the project daily

     Requirements and Qualifications

    • 3+ years experience directly managing network development projects 
    • 2+ years in project management 
    • Previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Willingness to learn and grow client facing skills
    • Ability to travel 10% of time for client visits
    • Bachelor’s Degree

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

    We are looking for an experienced Client Success Manager to join our Network Development team. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    Apply for this Job

    Show Less

  • Customer Support Analyst

      ABOUT THE ROLE The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your role as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a  timely, professional and effective manner. The outcomes we’re looking for: Provide thorough solutions… Read More

     

    ABOUT THE ROLE

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your role as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a  timely, professional and effective manner.


    The outcomes we’re looking for:

    • Provide thorough solutions and develop trusting partnerships with our clients
      • Answer calls, emails and chats from our clients with a strong focus on timely  and thorough resolution of issues that meet the needs of our customer and leave them feeling supported by our team
      • Recognize patterns and escalate all high priority problems
      • Coordinate the resolution of issues primarily between Client Success, Operations and Product
      • Achieve a high level of client satisfaction and review and review and retro on unsatisfied responses to improve in the future
      • Effectively use technology to solve client requests and meet SLAs. 
    • Develop a strong understanding of credentialing process and our platform and services to be able to support our clients and internal team
    • Automate support tasks through building template responses and tagging solutions with key search terms
    • Make CredSimple better by working cross-functionally to quickly solve trending issues with credentialing operations and product
      • Proactively identify changes we can make to our platform or process to make our customers' journey easier
    • Publish content that helps clients self-service their own needs on a frequent basis
      • Build and maintain a knowledge base of customer-facing training materials
      • Work closely with product to update and support questions for new features at release

    ABOUT YOU

    Competencies Required

    • Client-centric mindset:
      • Focuses on putting the client’s needs first when resolving issues and ensuring their needs are being met
      • Know when to escalate a client inquiry to management
      • Will not stop advocating for the client until a high quality response/resolution is provided
    • Expert communicator:
      • Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying ability, internally and externally.  Connects well with clients and can adjust to the client’s needs with ease and flexibility
    • Professionalism:
      • Your confidence and professionalism should come through over email, chat and phone and when working with internal teams and clients
      • Ability to develop trusting relationships with our end users and team through ownership, integrity and consistency
    • Organizational skills: Ability to organize, prioritize, and manage time and tasks effectively
    • Problem Solver:
      • Have an investigative curiosity and root cause analysis skills. Love to problem solve!
      • Demonstrate skills in using technology to perform analysis and identify trends and opportunities.

     Requirements and Qualifications

    • 2+ years background in Healthcare IT, SaaS space where he/she has worked on a support team
    • Located in New York City or able to commute into the city on a daily basis
    • Bachelor’s Degree or higher

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

     

    Apply for this Job

    Show Less

  • Provider Communications Coordinator

      ABOUT THE ROLE We are looking for a Provider Communications Coordinator to ensure our provider outreach processes are running smoothly and efficiently. You will play a key role in making sure communications across multiple channels (email, fax, phone, mail) go out to the right people at the right time. The qualified applicant should be able to perform routine tasks and processes while also… Read More

     

    ABOUT THE ROLE

    We are looking for a Provider Communications Coordinator to ensure our provider outreach processes are running smoothly and efficiently. You will play a key role in making sure communications across multiple channels (email, fax, phone, mail) go out to the right people at the right time. The qualified applicant should be able to perform routine tasks and processes while also connecting the dots between the different aspects of your work and making improvements where necessary.


    The outcomes we’re looking for:

    • Work closely with our operations team to coordinate automated omnichannel outreach (email, fax, phone, and mail)
    • Contribute to and reference reporting dashboards, monitor trends, share actionable insights and make recommendations based on results
    • Conduct research into issues related to your work; report those findings out to the operations team  
    • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
    • Offer insights to our product team to advise on product enhancements related to Provider Communications and adjust workflows to account for CredSimples changing technology
      • Serve as a primary tester when new products related to your processes are being developed
    • Take on and build out new processes as we expand our service offerings within the provider communications space

    ABOUT YOU 

    Competencies Required

    • Attention to detail: You’re able to spot issues and complete root cause analysis.
    • Critical Thinking: We’re expecting you to challenge the way we do things and present new ideas for improvement, no matter how small the change is.
    • Data Driven: You’re well-versed in Google Sheets; bonus points if you have experience manipulating large sets of data.
    • Communication: You’re a clear communicator who can synthesize and explain complicated concepts.
    • Inquisitive: You don’t let a fast pace of work or a complicated process stop you from asking questions and figuring out what is really going on.

     Requirements and Qualifications

    • Minimum of 1-3 years of experience in an operations and/or process-driven role; experience with healthcare preferred (but not required)
    • Experience with MailChimp, Campaign Monitor, HubSpot (CRM), etc.
    • Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking
    • You have a strong analytical toolkit, including experience with Sheets, Excel, Tableau or other tools
    • Thrive in a fast-paced startup environment where flexibility and adaptability are key

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

     

    Apply for this Job

    Show Less

  • QA Engineer

        ABOUT THE JOB: A QA Engineer is responsible for ensuring the products we deliver are of high quality and optimal performance.  Critical to the success of a QA engineer is developing a deep knowledge of our products.  As a QA engineer you should alway be looking for automation where possible in order to scale QA operations and produce consistent high quality outcomes.… Read More

     

     

    ABOUT THE JOB:

    A QA Engineer is responsible for ensuring the products we deliver are of high quality and optimal performance.  Critical to the success of a QA engineer is developing a deep knowledge of our products.  As a QA engineer you should alway be looking for automation where possible in order to scale QA operations and produce consistent high quality outcomes.

    The outcomes we're looking for: 

    1. Develop acceptance test criteria for our products 
    2. Create both automated and manual tests to ensure we constantly deliver quality products 
    3. Ensure test coverage that is inline with our standards
    4. Develop and monitor performance metrics  
    5. Analyze bugs and errors found during tests
    6. Document and communicate the results of tests for the engineering team
    7. Recommend improvements in software to enhance user experience
    8. Monitor the development process for efficiency and performance
    9. Maintain knowledge of industry trends and advancements in test automation

    ABOUT YOU:

    Qualifications:

    • 1+ year(s) of experience in a quality assurance role 
    • Understand core software testing concepts, paradigms, and approaches
    • Experience in writing clear, concise and comprehensive test plans
    • Experience working in an agile/scrum environment
    • Experience with Selenium or other automated test tools a plus

    Behavioral Competences:

    • Independent worker: Need to be able to communicate but also work independently 
    • Cross-team collaboration:  Liaise with internal teams (e.g developers, operations, product managers) 
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
    • Excellent communicator: Comfort explaining technical issues with the audience-appropriate level of detail in person and in writing

    Organization Competencies:

    • Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    • Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles
    • Outcomes oriented: Dedicated to results. Track record of improving performance
    • Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue an efficient line of inquiry to achieve that clarity.
    • Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

     

    Apply for this Job

    Show Less

  • Recruiter

      ABOUT THE JOB The role The Mission of the People Operations team is to recruit, develop, and retain the team at CredSimple. We do this in the context of our company values and Operating Principles. Your mission specifically is to support our growth by recruiting a world class team while also providing a stellar experience for every candidate coming in the door. You… Read More

     

    ABOUT THE JOB

    The role

    The Mission of the People Operations team is to recruit, develop, and retain the team at CredSimple. We do this in the context of our company values and Operating Principles. Your mission specifically is to support our growth by recruiting a world class team while also providing a stellar experience for every candidate coming in the door. You will be a consultative partner to our hiring managers and work with them to identify and build pipelines that hit our hiring goals while continuing to build a diverse and inclusive team. You will also be responsible for  implementing best-in-class recruiting strategies that scale.

    The outcomes we’re looking for:

    • Run a rigorous full-cycle recruiting process to source, interview, and close top-tier candidates across all departments:
      • Own and drive our recruiting processes, including looking for areas of opportunity to make improvements, conducting experiments to uncover optimal hiring strategies, and making successful changes to our strategies and processes based on data
      • Develop scalable recruiting metrics to track priorities and performance to be shared with internal stakeholders
    • Partner with hiring managers to identify recruiting strategies, develop interview plans & ways to creatively source talent:
      • Support hiring managers with drafting job descriptions (mission orders)
      • Create interview plans that align with the A-method
      • Coach employees on interview best practices and provide feedback as needed
      • Create an interviewer certification program
    • Create a world-class candidate experience for every candidate, from application review through acceptance
      • Evaluate our current candidate experience and identify opportunities to continue to attract and engage new talent both in-person and remotely
    • Build and create a recruiting strategy that supports hiring and retaining a diverse workforce:
      • Identify new sourcing techniques and/or partnering with external groups to attend or host hiring events and ways to track success
      • Create a more inclusive hiring process and develop inclusive job descriptions
    • Partner with the People team to build our employer brand within to attract and engage top talent

    ABOUT YOU

    Competencies Required

    • Effective communication – Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth.
    • Relationship Building: It takes much more than a single touchpoint to make a great hire. You’re adept at building strong relationships with both employees internally and potential candidates
    • Highly Organized: You’re highly organized and able to stay on top of multiple moving pieces at once, without dropping the ball or having anything slip through the cracks. 
    • Extreme Ownership: You take responsibility for your pipeline without excuses and blame. You’re excited to take our recruiting processes to the next level. 
    • Sense of urgency - Work with hiring managers to identify target start dates and work backwards to ensure we are hitting deadlines. Able to jump in and move on open roles quickly.

     Requirements and Qualifications

    • 5+ years of full cycle recruiting in a high growth environment, with at least 1 year of experience in technical recruiting 
    • Experience in implementing DE&I Strategies into sourcing and recruitment processes to ensure we are building a diverse, inclusive workforce
    • Proven track record of sourcing both active and passive candidates 
    • Able to work in a fast-paced environment and independently solve problems 
    • Exceptional verbal and written communication skills
    • Experience with applicant tracking systems, preferably with Greenhouse
    • Collaborative team player, excited to partner with the people team on a variety of projects (not just recruiting)

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

     

    Apply for this Job

    Show Less