Careers: We're Hiring!

About Us

Join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry!

CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology. Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the process and cuts the credentialing process down from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works. We believe in supporting both personal and professional growth. That means, we pay attention to goals, celebrate milestones and highly encourage learning.

  • Account Executive

    ABOUT US CredSimple is building a world-class Sales and Marketing Organization that serves as the economic growth engine for the company. We are looking to grow the team with like-minded people who believe in magic, but believe in math more. You know that crushing sales numbers doesn't happen because you made a wish, it happens because you work relentlessly every single day at building… Read More

    ABOUT US

    CredSimple is building a world-class Sales and Marketing Organization that serves as the economic growth engine for the company. We are looking to grow the team with like-minded people who believe in magic, but believe in math more. You know that crushing sales numbers doesn't happen because you made a wish, it happens because you work relentlessly every single day at building your pipeline, improving your understanding of our industry and the needs and struggles that your clients have. You are motivated not only by meeting your quotas and getting paid, but also by helping to build an organization and sales process that will scale as the company enters its growth stage.

    We sell to clients that span the healthcare spectrum from tech-savvy telehealth startups to 100-year-old, Fortune 500 health insurance companies. As a result, you are not just a clear communicator, but someone who loves tailoring your language and delivery to suit your audience. You can represent CredSimple simultaneously as both a compliance-focused platform for solving their immediate need, and also the leader for how this process will transform over the next 20 years.

    We believe in supporting both personal and professional growth. We're solving very real and challenging problems, so you are committed to results both personally and professionally. That means we pay attention to goals, celebrate milestones, and highly encourage learning opportunities that increase your brain power and ours. You are self-directed but work well on a team, insanely motivated to achieve our common goals, and approach work with a growth mindset and a strong desire to continually improve both your individual and your team's contributions.

    ABOUT YOU

    Role

    • Qualify, manage, and close leads in the health plan and large delegated network space
    • Prospect for new customers, leveraging existing and new leads as well as building your own target lists based on key verticals
    • Stay on top of the latest health care and sales trends while creatively using social media and other selling tools
    • Methodically qualify, build, and strategically manage an accurate sales funnel
    • Sell our services with a consultative approach in a high energy environment
    • Skillfully deliver demonstrations/presentations while handling objections and relating to buyers
    • Comfortably sell to VP & C-Suite executives while navigating multiple decision-makers, creating compelling events, and explaining CredSimple's value proposition
    • Partner with Client Success team to continue delivering superior service
    • Orchestrate customer proposals with counterparts on the team
    • Drive pricing and contract negotiations for both software and services working with internal stakeholders

    Qualifications and Skills

    • 5+ years of B2B sales experience, ideally in the Health Care or SaaS space, with a clear track record of exceeding quotas
    • Experience in selling to large organizations, managing complex sales practices and solution-based selling to C- Level Executives, senior management, and directors
    • Understanding of how to navigate the enterprise procurement process
    • Engaging presentation skills for in-person meetings
    • Entrepreneurial and not afraid to explore
    • Hungry to make an impact, excel, learn and succeed in a fast-paced dynamic startup environment
    • Experience with Salesforce or similar CRM tool to manage leads, activities, and pipeline
    • Team player with a passion for making an impact
    • Bachelor’s Degree or higher
    • Ability to travel for in-person meetings with executives

    Opportunity & Compensation 

    CredSimple believes in rewarding performance and is looking for a top performer that is not afraid to exceed expectations. You will have a quarterly quota to hit, an opportunity to earn generous accelerators and no cap on your total compensation.

    HOW TO APPLY

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

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  • Client Success Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale. We sell to clients that span the… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.


    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.


    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Client Success Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring that the day-to-day operations of our software and services are meeting client needs and bringing value to the partnership.


    The outcomes we’re looking for:

    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Continuously move towards the next level of client satisfaction
    • Retain and grow all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Greater than 95% retention rate
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • Work closely with Sales team to identify upsell and growth opportunities for clients based on business needs and objectives
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
    • Own new client implementations from initial signing through to completion of client onboarding journey
      • Take responsibility for a positive and seamless onboarding process for all new clients using our tools and templates
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and credentialing operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of product functionality, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediately
      • Identifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Continuously identifies and works to eliminate the 20% of requests that drive 80% of reactive work
      • Seeks support from Management when needed

     Requirements and Qualifications

    • 2+ years experience directly managing client relationships
    • Experience in the Healthcare and/or SaaS space, previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Willingness to learn and grow client facing skills
    • Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk
    • Located in New York City or able to commute into the city on a daily basis
    • Ability to travel 10% of time for client visits
    • Bachelor’s Degree

    How to apply

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

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  • Compliance Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Compliance Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB

    The Role

    The mission of the Compliance team is to ensure CredSimple’s ongoing credentialing compliance with all applicable State and Federal regulations, and satisfy audit requests from regulators, clients, or prospects. Your mission specifically is to work closely with the Director of Compliance, other Compliance team members and key internal stakeholders to keep CredSimple compliant, ensure product & service is delivered with the highest quality of compliance to our clients, demonstrate leadership, and make compliance easy for our clients. 

    The outcomes we’re looking for

    1. Assist in ensuring that CredSimple remains in continuous compliance with all NCQA guidelines, and passes all NCQA audits with the highest marks (100% of NCQA elements passed with >99% on each element)
      1. Maintains internal compliance documentation and standard operating procedures
      2. Helps to implement any required adjustment or corrective action across the organization
    2. Assist with the ongoing internal compliance program in order to ensure CredSimple’s process and procedures comply with State, Federal, and non-governmental/industry regulatory standards (e.g. NCQA, CMS, Joint Commission) and pertinent client requirements
      1. Participates in the monthly compliance office hours and monthly company wide compliance reviews
      2. Assists in showing our commitment to continuous improvement by helping to maintain and improve policy and procedure documents with updates from weekly/monthly sessions
      3. Performs and tracks pre-hire and monthly OIG and SAM reviews of CredSimple staff and consultants
      4. Maintains the CredSimple Employee Human Resources Database and the Education Proxy Database
      5. Helps to maintain and continuously improve the internal, ongoing audit process
        1. Collaborate with Operations to develop a rigorous, efficient, and practical approach to both quality auditing and continuous process improvement
        2. Perform relevant internal and external audits (e.g. clients and/or vendors)
    3. Work closely with the Director of Compliance to build, maintain, and add to CredSimple’s Compliance and Credentialing internal knowledge base, and leverage it to develop the CredSimple team. Ensure team members are informed and conversant about the regulatory framework for healthcare credentialing and provider data
      1. Proactively researches and tracks State and Federal rules and regulations, ensuring CredSimple remains abreast of and compliant with changing regulations
      2. Ensures CredSimple staff stays aware in advance and fully comprehends changes to all relevant State and Federal regulations
      3. Performs ongoing research on legislation and changing regulations as well as communicates relevant updates and feedback to appropriate internal stakeholders
      4. Develop and keep up-to-date a compliance onboarding program and ongoing training curriculum
    4. Serve as compliance and quality subject matter expert for internal and external clients in conjunction with the Director of Compliance
      1. Support Sales, Service Delivery, and Product and Engineering
      2. Support client-specific inquiries
      3. Support “client ready” development and delivery of any requested paperwork and documentation to fulfill the internal or external auditing needs of clients and prospects

    ABOUT YOU

    Behavioral Competencies Required

    1. Attention to detail — Does not let important details slip through the cracks or derail a project. Specifically, carefully reviews complex or ambiguous regulation and correctly identifies exceptions; can audit work performed with high attention to detail and catch the mistakes of others without needing own work checked
    2. Compliance/Policy mindset — Proficient at reading regulatory and legal jargon and crafting thoughtful summaries/summary briefs and processes for a general audience to ensure compliance
    3. Professionalism — exemplifies professional, ethical conduct as a representative of CredSimple in a wide variety of areas, both internally and externally
    4. Organization and Planning – Excellent skills in planning and continual oversight to ensure CredSimple meets high-quality product/service delivery and compliance requirements
    5. Ownership – Owning everything in your domain, you go the extra mile and take responsibility and initiative to get the job done

    Organization Competencies Required

    1. Works hard and smart – Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    2. Driven – Fueled by passion and commitment, showing tenacity to overcome obstacles.
    3. Outcomes oriented – Dedicated to results. Track record of improving performance
    4. Effective communication – Speaks and writes clearly and directly with appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
    5. Teamwork – Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

    Requirements and Qualifications

    1. Certified as CPMSM or CPCS preferred. If not knowledge in all aspects of Credentialing
    2. Proficiency in the Google suite of products.
    3. 3+ years of healthcare experience preferred

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

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  • Customer Support Analyst

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy telehealth startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry 

    We’re committed to hiring and retaining top talent and support our people in both personal and professional growth goals. We aim to pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    ABOUT THE JOB

    The Role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a timely, professional and effective manner. 

    The outcomes we’re looking for

    1. Provide thorough solutions and develop trusting partnerships with our clients
      1. Answer calls, emails and chats from our users with a strong focus on timely and thorough resolution of issues that meet the needs of our client and leave them feeling supported by our team 
      2. Recognize patterns and escalate all high priority problems
      3. Coordinate the resolution of issues primarily between Client Success, Operations and Product
      4. Achieve a high level of client satisfaction and retro on unsatisfied responses to improve in the future
    2. Develop a strong understanding of credentialing process, as well as our platform and services, in order to support our clients and internal team
    3. Automate support tasks by building template responses and tagging solutions with key search terms
    4. Make CredSimple better by working cross-functionally to quickly solve trending issues with Operations and Product
      1. Proactively identify changes we can make to our platform or process to make our clients' journey easier
    5. Publish content that helps clients self-service their own needs 
      1. Build and maintain a knowledge base of client-facing training materials 
      2. Work closely with Product to update knowledge base material for new features at release

    ABOUT YOU

    Competencies Required

    1. Client-centric mindset:
      1. Focuses on putting the client’s needs first when resolving issues and ensuring their needs are being met
      2. Know when to escalate a client inquiry to management
    2. Expert communicator:
      1. Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying ability, internally and externally.  Connects well with clients and can adjust to the client’s needs with ease and flexibility
    3. Professionalism:
      1. Your confidence and professionalism should come through over email, chat and phone and when working with internal teams and clients
      2. Ability to develop trusting relationships with our end users and team through ownership, integrity and consistency
    4. Organizational skills: 
      1. Ability to organize, prioritize, and manage time and tasks effectively
    5. Detail oriented:
      1. Have an investigative curiosity and root cause analysis skills
      2. Will not stop advocating for the client until a high quality response/resolution is provided

    Requirements and Qualifications

    1. The ideal candidate will have a 2+ years background in Healthcare IT, SaaS space where he/she has worked on a support team
    2. Located in New York City or able to commute into the city on a daily basis
    3. Bachelor’s Degree or higher

     

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

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  • Senior Client Success Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale. We sell to clients that span the… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.


    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.


    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Client Success Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring that the day-to-day operations of our software and services are meeting client needs and bringing value to the partnership.

    The outcomes we’re looking for:

    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Continuously move towards the next level of client satisfaction
    • Retain and grow all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Greater than 95% retention rate
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • Work closely with Sales team to identify upsell and growth opportunities for clients based on business needs and objectives
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
    • Own new client implementations from initial signing through to completion of client onboarding journey
      • Take responsibility for a positive and seamless onboarding process for all new clients using our tools and templates
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and credentialing operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of product functionality, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediatelyIdentifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Continuously identifies and works to eliminate the 20% of requests that drive 80% of reactive work
      • Seeks support from Management when needed

     Requirements and Qualifications

    • 5+ years experience directly managing client relationships and proven track record of growing, renewing and retaining these relationships
    • Experience in the Healthcare and/or SaaS space, previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk
    • Located in New York City or able to commute into the city on a daily basis
    • Ability to travel 25% of time for client visits
    • Bachelor’s Degree or higher

    How to apply

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

    Show Less

  • Senior Software Development Engineer

    ABOUT US CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the… Read More

    ABOUT US

    CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works.

    We are looking for a talented Senior Software Development Engineer. You’ll join a talented and passionate team who enjoy solving tough problems and improving the healthcare industry. We believe in supporting both personal and professional growth. That means we pay attention to goals, celebrate milestones, and highly encourage learning.

     

    ABOUT YOU

    Qualities we value:

    • Motivated by working on hard problems with a smart team
    • Enjoy learning and sharing your valuable feedback across our engineering teams, so we can continue to iterate and improve
    • Highly motivated, results-oriented, and takes pride in being a problem solver
    • Healthy pragmatism and a commitment to excellence in code craftsmanship

    Qualifications:

    • 4+ years professional software development experience
    • Expertise in Ruby and Ruby on Rails and experience with one or more of the following: Python, GoLang, Javascript
    • Experience with AWS
    • Familiarity with PostgreSQL or other (O)RDBMS
    • Comfortable developing for/in a unix environment (regardless of distribution)
    • Experience in software and systems architecture
    • Outstanding coding skills, knowledge of patterns and best practices in software engineering
    • A commitment to test driven development.
    • Open communicator with superb written and oral communication skills. Your code should not be the only thing that speaks for your work.
    • Self-directed, seek responsibility, and strive for excellence

     

    HOW TO APPLY

    Please apply directly via our website https://www.credsimple.com/careers/

    Apply for this Job

    Show Less