Careers: We're Hiring!

About Us

Join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry!

CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology. Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the process and cuts the credentialing process down from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works. We believe in supporting both personal and professional growth. That means, we pay attention to goals, celebrate milestones and highly encourage learning.

  • Account Executive

    About Us CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work. We sell to clients that span the healthcare spectrum from tech-savvy… Read More

    About Us

    CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to the largest Fortune 100 health insurance companies. We are tackling very real and challenging administrative problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth objectives and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and those deeply motivated.

    About The Role

    We are looking for an experienced Account Executive with a strong record of success in healthcare and SaaS solution sales.  This individual will join a talented and passionate sales and marketing team that enjoys working with our clients, solving tough problems, and improving the healthcare industry. 

    The Account Executive position is primarily responsible for selling CredSimple and Glenridge Health’s SaaS technology and services to health plans, delegated provider organizations, and those organizations requiring the building, running, and optimization of provider networks. The Account Executive is responsible to meet, at minimum, the assigned quota for the individual role and support the full sales team quota. This individual should be flexible, inquisitive, and consistently learning new healthcare products and services. The Account Executive should be collaborative, build trusted relationships internally and externally, and work comfortably in a dynamic, fast-growth environment.

    About You

    Outcomes:

    1. Driven, self-starter interested in working within a mission-driven, fast-paced, entrepreneurial growth company
    2. Meet/exceed the Account Executive and Sales Team assigned quotas and goals
    3. Manage assigned territory and named accounts, developing a healthy funnel of qualified prospects and engaging in a consultative sales process with them
    4. Develop and utilize lead generation processes through the use of existing tools and resources including prospecting staff, marketing programs, and relationships
    5. This is a “hunter” role, responsible for opening and expanding new accounts, primarily Enterprise and mid-market health plans, delegated provider organizations, and tele-medicine groups
    6. Accountable for leading and managing the full sales process including presentations, leading sales meetings and data gathering, ROI presentations, and comprehensive proposals based on a prospect’s assessed business needs
    7. Effectively transition new accounts to Client Success Management and Project Management teams for support and onboarding
    8. Maintain accurate up-to-date sales funnel reports in Salesforce.com

    Behavioral Competencies:

    1. Strategic — able to create an account-based strategy that clearly identifies the desired business outcomes  of the account and how our offerings achieve those outcomes
    2. Enthusiasm — exhibits excitement and passion for his/her work. Has a can-do attitude
    3. Persistence — Demonstrates tenacity and willingness to overcome obstacles 
    4. Drive — has an inner fire that pushes him/her to go beyond personal goals and take pride in assisting clients and the company to reach their goals
    5. Teachable — open to mentoring, continuous learning, and constructive feedback to better one’s business and sales acumen

     

    Requirements and Qualifications:

    1. 5+ years of B2B sales experience in healthcare, preferably with experience in SaaS
    2. Experience in selling to payers and/or provider organizations, leading sales pursuits, and solution-based selling to C-suite and senior leadership
    3. Proven ability to achieve goals 
    4. Demonstrated earnings history
    5. Engaging, professional presentation and writing skills 
    6. Ability to build and nurture senior executive relationships
    7. Understanding of healthcare, healthcare economics, relationships between health plans, providers, and employers
    8. Strong sales administration skills, timely, and accurate reporting and forecasting
    9. Team player with a passion for making an impact through collaboration, teaching, and learning
    10. Bachelor of sciences or arts degree required

    Opportunity & Compensation 

    CredSimple believes in rewarding performance and is looking for a top performer that is not afraid to exceed expectations. This role is eligible for equity.  You will have quarterly goals to achieve, an opportunity to earn generous accelerators, and no cap on your total compensation.

    Apply for this Job

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  • Client Success Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale. We sell to clients that span the… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.


    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.


    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Client Success Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

    ABOUT THE JOB

    The role

    The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring that the day-to-day operations of our software and services are meeting client needs and bringing value to the partnership.


    The outcomes we’re looking for:

    • Proactive and action-oriented management of your book of business
      • Identify and understand your clients’ business objectives, SLAs and what’s important to them
      • Continuously move towards the next level of client satisfaction
    • Retain and grow all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
      • Greater than 95% retention rate
      • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
      • Work closely with Sales team to identify upsell and growth opportunities for clients based on business needs and objectives
      • 75% of your portfolio are referenceable clients
      • High client satisfaction scores as measured by NPS
    • Own new client implementations from initial signing through to completion of client onboarding journey
      • Take responsibility for a positive and seamless onboarding process for all new clients using our tools and templates
    • Contribute to the Company’s development and growth
      • Advocate for our client’s needs internally to sales, product, and credentialing operations
      • Take ownership for 1-2 strategic priorities each quarter and deliver results
      • Identify needs or gaps in the ongoing education of product functionality, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

    ABOUT YOU

    Competencies Required

    • Communication:
      • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
      • Communicates message with the appropriate level of detail and information based on the audience
      • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
      • Responds quickly and respectfully to all client communications and internal messages
      • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
    • Eagerness to Learn:
      • Learns quickly and applies learnings to their job immediately
      • Identifies opportunities for professional development and gets after it
    • Trusted Partner:
      • Proactively seeks opportunities to demonstrate value to our clients
    • Proactivity:
      • Understand client’s needs well enough to anticipate their requests and be prepared in advance
      • Continuously identifies and works to eliminate the 20% of requests that drive 80% of reactive work
      • Seeks support from Management when needed

     Requirements and Qualifications

    • 3+ years experience directly managing client relationships
    • Experience in the Healthcare and/or SaaS space, previous experience in a startup environment is a plus
    • Engaging presentation skills for regular client meetings, virtually and in-person
    • Team player with a passion for making an impact
    • Willingness to learn and grow client facing skills
    • Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk
    • Located in New York City or able to commute into the city on a daily basis
    • Ability to travel 10% of time for client visits
    • Bachelor’s Degree

     

    Apply for this Job

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  • Operations Manager

    About Us: CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    About Us:

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    About the Role 

    We are looking for an Operations Manager to run our outreach program. We are looking for a platform expert. Someone who can think about new ways to use communication platforms each day. The role requires an excellent understanding of multi-channel communications strategy (email, fax, phone, mail) along with experience in automated or batch communications. The ideal candidate loves solving puzzles, specifically, customer segmentation and the challenge of directing the right message to the right user at the right time. The ideal candidate should be able to manage a vision that balances standardized communication templates with personalization/customization across channels and with the ability to scale to tens of thousands of messages per month. 

    You're going to manage and refine an automated workflow in which users get flagged when their information is incomplete and get personalized messages helping them to solve the deficiency. We need your help to make sure that:

      • The workflow continues to...flow.
      • Errors are caught and addressed and then the problem that led to the error is patched.
      • Clients' custom needs are addressed within a larger programmatic communications framework.
      • Performance is tracked, reported, and improved upon.

    The outcomes we’re looking for:

    • Work closely with our operations team to coordinate automated omnichannel outreach (email, fax, phone, and mail)
    • Develop and manage reporting dashboards, monitor trends, share actionable insights and make recommendations based on results
    • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
    • Develop a holistic omni-channel contact strategy that optimizes CTA while maintaining compliance and our contracted SLAs
    • Methodically test & identify best performing channels, content, and messages
    • Work closely with our product team to advise on product enhancements related to Provider Communications and adjust workflows to account for CredSimples changing technology 
    • Expand our current offerings to encompass new business lines and areas where communication with providers will be required; standardize communications where possible and roll out new processes where not
    • Leverage data to drive decisions and linking it to ongoing performance
    • Analyze, report on, and optimize against performance metrics, ensuring we leverage the most effective message for each channel (email/fax/phone) and demonstrating the value of our service

     About you

    Competencies Required:

    • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
    • Passionate: You have strong opinions on MailChimp vs. SendGrid or IFTTT vs. Zapier vs. Workato or can describe a platform deathmatch that you're watching.
    • Strategic Thinker: You’re able to cultivate a long-term vision while executing on a short-term action plan. You see connections between different workflows and processes and know how to bring them together when it makes sense.
    • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you. You’re able to handle non-routine work with changing priorities.
    • Communicator: You know how to communicate succinctly to get your point across and increase CTA.
    • Operator: You are constantly thinking of ways to scale performance and reduce effort. You think that efficient systems are more elegant than flashy products.
    • MacGyver:  You are the human embodiment of a digital swiss army knife, with the ability to solve problems with any number of technical solutions without having a team of engineers to support you.
    • Attention to Detail: If there is a typo in this job description, you’re the one who is going to find it. You know the little things matter; whether you’re managing an internal project or putting together a new campaign for our providers, you’re on top of the details.

    Requirements:

    • Bachelor's degree (Business, Communications, Marketing or a related discipline preferred)
    • Minimum of 3 years of online marketing, email or CRM strategy management; experience with healthcare preferred
    • 2+ years of experience running campaigns using an enterprise level Email Service Provider (ESP).
    • 2+ years of experience managing audiences or segments in CRM platforms.
    • At least 1 year of experience refining call to action messaging and strategy.
    • Strong  experience building a program with various ESPs, tech stacks, and CRM/Marketing Automation systems.
    • Knowledge of email industry best practices including contact strategies, data hygiene, targeting and segmentation, A/B testing principles and analytics
    • You have a strong analytical toolkit, including experience with Excel, Sheets, Tableau or other tools

    Apply for this Job

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  • Senior Software Development Engineer

    ABOUT US CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the… Read More

    ABOUT US

    CredSimple is a New York-based startup laser-focused on improving healthcare infrastructure with revolutionary technology.Instead of conducting a series of manual steps built on tedious data-entry, our platform automates the credentialing process and streamlines it from a three-month period to a matter of days. We’re in it to have a profound, long-term impact and fundamentally change the way this critical part of the U.S. healthcare system works.

    We are looking for a talented Senior Software Development Engineer. You’ll join a talented and passionate team who enjoy solving tough problems and improving the healthcare industry. We believe in supporting both personal and professional growth. That means we pay attention to goals, celebrate milestones, and highly encourage learning.

    ABOUT THE JOB:

    You will be responsible for contributing to the development of products and engineering solutions.  A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms. 

    The outcomes we're looking for: 

    1. Contribute to the design, specifications and estimating of engineering projects
    2. Execute code (outside of code review) independently 
    3. Develop stable software that satisfies complex product requirements as well as meeting architectural specifications 
    4. Maintain high levels of code test coverage while delivering clean concise and understandable code
    5. Provide constructive feedback on architectural designs and peer code reviews

    ABOUT YOU:

    Competencies required:

    1. Independent worker: Need to be able to communicate but also work independently 
    2. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
    3. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
    4. Excellent communicator: comfort explaining technical problems in person and in writing

    Qualifications:

    • 4+ years professional software development experience
    • Expertise in Ruby and Ruby on Rails and experience with one or more of the following: Python, Javascript, GoLang
    • Experience with AWS
    • Familiarity with PostgreSQL or other (O)RDBMS 
    • Comfortable developing for/in a unix environment (regardless of distribution)
    • Experience in software and systems architecture 
    • Outstanding coding skills, knowledge of patterns and best practices in software engineering
    • A commitment to test driven development.
    • Open communicator with superb written and oral communication skills. Your code should not be the only thing that speaks for your work. 
    • Self-directed, seek responsibility, and strive for excellence

     

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  • Sr. Account Executive

    About Us CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work. We sell to clients that span the healthcare spectrum from tech-savvy… Read More

    About Us

    CredSimple is a healthcare technology company that serves the $10B sector of provider network management. We are looking to grow our team with world-class talent who are not only motivated to carry out their specific roles, but also help build an organization that continues to be a great place to work.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to the largest Fortune 100 health insurance companies. We are tackling very real and challenging administrative problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth objectives and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and those deeply motivated.

    About The Role

    We are looking for an experienced Sr. Account Executive with a strong record of success winning new business and creating long-lasting relationships with large healthcare organizations. You’ll join a talented and passionate sales and marketing team that enjoys working with our clients, solving tough problems, and improving the healthcare industry. 

    The Sr. Account Executive position is primarily responsible for selling CredSimple and Glenridge Health’s SaaS technology and services to Enterprise accounts, - health plans (national, Blues, and regional), delegated provider organizations, and those organizations requiring the building, running, and optimization of provider networks. The Sr. Account Executive is responsible to meet, at minimum, the assigned quota for the individual role and support the full sales team quota. The Sr. Account Executive should be collaborative, build trusted relationships internally and externally, and work comfortably in a dynamic, fast-growth environment.

    About You

    Outcomes:

    1. Driven, self-starter interested in working within a mission-driven, fast-paced, entrepreneurial growth company
    2. Meet/exceed the Sr. Account Executive and Sales Team assigned quotas and goals
    3. Manage assigned territory and named accounts, developing a healthy funnel of qualified prospects and engaging in a consultative sales process with them
    4. Develop and utilize lead generation processes through the use of existing tools and resources including prospecting staff, marketing programs, and relationships
    5. This is a “hunter” role, responsible for opening and expanding new accounts, primarily Enterprise and mid-market health plans, delegated provider organizations, and tele-medicine groups
    6. Accountable for leading and managing the full sales process including presentations, leading sales meetings and data gathering, ROI presentations, and comprehensive proposals based on a prospect’s assessed business needs
    7. Effectively transition new accounts to Client Success Management and Project Management teams for support and onboarding
    8. Maintain accurate up-to-date sales funnel reports in Salesforce.com

    Behavioral Competencies:

    1. Strategic — able to create an account-based strategy that clearly identifies the desired business outcomes  of the account and how our offerings achieve those outcomes
    2. Enthusiasm — exhibits excitement and passion for his/her work. Has a can-do attitude
    3. Persistence — Demonstrates tenacity and willingness to overcome obstacles 
    4. Drive — has an inner fire that pushes him/her to go beyond personal goals and take pride in assisting clients and the company to reach their goals
    5. Mentor — leads by example and assists in the development and training of more junior teammates and others throughout the company
    6. Coachable — is able to receive constructive criticism and willing to make changes to increase his/her personal and company success

    Requirements and Qualifications:

    1. 8+ years of B2B sales experience in healthcare with experience in SaaS a plus
    2. Experience in selling to Enterprise and mid-market payers and/or provider organizations, leading complex sales pursuits, and solution-based selling to C-suite and senior leadership
    3. Proven ability to achieve goals 
    4. Demonstrated earnings history
    5. Engaging, professional presentation and writing skills 
    6. Ability to build and nurture C-level relationships
    7. Deep understanding of healthcare, healthcare economics, relationships between health plans, providers, and employers
    8. Strong sales administration skills, timely, and accurate reporting and forecasting
    9. Team player with a passion for making an impact through collaboration, teaching, and learning
    10. Bachelor of sciences or arts degree required

    Opportunity & Compensation 

    CredSimple believes in rewarding performance and is looking for a top performer that is not afraid to exceed expectations. This role is eligible for equity.  You will have quarterly goals to achieve, an opportunity to earn generous accelerators, and no cap on your total compensation.

    Apply for this Job

    Show Less

  • Technical Product Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Technical Product Manager/Product Owner who excels at project management across multiple projects in a SAFe Agile environment. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

    The outcomes we’re looking for:

    1. Project Management/Product Ownership
      • Facilitate and lead various scrum meetings (i.e., daily standups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (meeting notes, tickets, delivery timelines etc.)
      • Define project scope and objectives, involving all relevant stakeholders and ensuring project delivery.
      • Participate in release planning and scheduling by providing empirical Scrum team statistics, identifying project dependencies, and creating velocity forecasts
    2. Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering teams to ensure customer needs and business objectives are well understood
      • Ensure the engineering team maintains a healthy balance of innovation, reduction of technical debt and providing maintenance / support
    3. Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
    4. Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
     

    About you

    Behavioral Competencies:

    1. Communications: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    2. Attention to detail: Ability to dig in and identify and well as communicate details ensuring that important elements do not slip through the cracks.
    3. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    4. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, Sales, and Client Success
    5. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

     

    Organization Competencies:

    1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
    3. Outcomes oriented: Dedicated to results. Track record of improving performance
    4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can efficiently pursue a line of inquiry to achieve that clarity.
    5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

    Desired Qualifications:

    1. 3+ years as a product manager
    2. Must have project managed agile development teams for at least 2 years
    3. Scrum master certification is a plus
    4. Experience building SaaS products
    5. Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    6. Familiarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence. 

    Interested? Please apply directly via our website https://www.credsimple.com/careers/ 

    Apply for this Job

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  • Technical Project Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Technical Project Manager/Product Owner who excels at project management across multiple projects in a SAFe Agile environment. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

     

    The outcomes we’re looking for:

    1. Project Management
      • Facilitate and lead various scrum meetings (i.e., daily standups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (meeting notes, tickets, delivery timelines etc.)
      • Define project scope and objectives, involving all relevant stakeholders and ensuring project delivery.
      • Participate in release planning and scheduling by providing empirical Scrum team statistics, identifying project dependencies, and creating velocity forecasts
    2. Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering teams to ensure customer needs and business objectives are well understood
      • Ensure the engineering team maintains a healthy balance of innovation, reduction of technical debt and providing maintenance / support
    3. Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
    4. Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
     

    About you

    Behavioral Competencies:

    1. Communications: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    2. Attention to detail: Ability to dig in and identify and well as communicate details ensuring that important elements do not slip through the cracks.
    3. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    4. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, Sales, and Client Success
    5. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

     

    Organization Competencies:

    1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
    2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
    3. Outcomes oriented: Dedicated to results. Track record of improving performance
    4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can efficiently pursue a line of inquiry to achieve that clarity.
    5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

    Desired Qualifications:

    1. 3+ years as a project manager
    2. Must have project managed agile development teams for at least 2 years
    3. Scrum master certification is a plus
    4. Experience building SaaS products
    5. Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    6. Familiarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
    7. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

     

    Interested? Please apply directly via our website https://www.credsimple.com/careers/ 

    Apply for this Job

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  • Vendor Manager

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced Vendor Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB

    The Role

    In this role, you will work directly with outsourced vendors to tackle CredSimple’s complex provider data entry and enrichment, as well as execute special projects to meet business objectives. You will be responsible for ensuring that CredSimple maintains the highest level of service, meaning efficient and accurate work, for the 10,000s of primary source verifications we complete each month. You will monitor and report against key metrics, partner with stakeholders to drive performance improvements, and work cross-functionally to implement needed process changes. You will be the primary point of contact for relationships and interactions with our outsourced agent vendors.

    The outcomes we’re looking for:

    • Work hand-in-hand with the vendors’ management teams to monitor the productivity and quality of a large workforce of agents responsible for data entry, outbound calls, and primary source verifications
    • Build an excellent understanding of the credentialing workflows and operating systems (internal tools, phone system, workforce management, reporting dashboards) and how they come together
    • Analyze, share, critique, and drive improvement in partner performance across all defined metrics and identify trends, opportunities, issues, concerns, and successes to leadership
    • Identify and implement strategies to improve the efficiency, transparency, and quality of provider service
    • Partner cross-functionally to craft the design, workflows, and timelines, scope costs, and execute special projects with our vendors on an as-needed basis 
    • Travel to vendor site(s) to evaluate site performance, roll out new programs, and deepen relationships with local management teams (1-2x/year) 
    • Work in conjunction with our Learning and Development team to refine ongoing trainings for our agent teams, as well as with leaders of each credentialing product to ensure adequate dispatch of resources
    • Improve the performance of our business by executing on operational initiatives such as:
      • Workflow evaluation and redesign to reduce error rates and processing times 
      • Internal feedback mechanisms which result in process and product improvement

     

    About you

    Competencies Required:

    • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
    • Big Picture Thinker: You're a conceptual thinker with experience monitoring the performance of large teams and developing processes - you can get in the weeds but see above them.
    • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you.
    • Communication: You’re able to communicate clearly, effectively, and concisely with whoever you’re interacting with. Whether it’s our BPO partners, internal stakeholders, or the agent team on the ground, you’re able to get people on the same page and make yourself understood.
      • You’re culturally-sensitive and professional in interpersonal interactions (e.g. partnering, conflict management, consulting, etc.) and open to giving/receiving constructive feedback to internal and external stakeholders.
    • Detail Oriented: You can keep track of a million moving pieces across multiple teams in multiple countries.

    Desired Qualifications:

    • 3+ years of experience in operations, customer service, project management, business process outsourcing, or similar field
    • Comfortable with workflows, process improvement, and Six Sigma/Lean principles
    • Strong project management skills
    • Strong quantitative analysis skills (with advanced Excel/Google Sheets skills) and use of data to make decisions and to influence others
    • Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail

    Additional Qualifications:

    • Experience performance managing, coaching, and improving the metrics of external-facing service teams
    • Prior management experience within the BPO industry, either with call center or data entry vendors
    • Experience developing a vendor management process
    • Knowledge of health care, health insurance, and/or provider data
    • Intermediate or above SQL skills

     

    Interested? Please apply directly via our website https://www.credsimple.com/careers/

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  • VP of Product

    ABOUT US CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale. We sell to clients that span the healthcare… Read More

    ABOUT US

    CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

    We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

    We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

    We are looking for an experienced VP of Product based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

     

    ABOUT THE JOB 

    The outcomes we’re looking for:

    • Create and maintain a clear and focused product vision, communicating the vision clearly and frequently with the entire company. 
      • Define and maintain a 6+ month product roadmap aimed at moving toward future business horizons
      • Prioritize initiatives on an ongoing basis in line with vision, business KPIs and customer value
    • Work collaboratively with customers and internal teams to understand product needs
      • Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
      • Regularly engage with clients and prospects to understand their problems and the needs of the market
    • Enable the engineering team to execute on the roadmap
      • Oversee the development of stories from product requirements
      • Work closely with engineering leadership to ensure customer needs and business objectives are well understood
      • Ensure your team has a healthy balance of innovation, reducing technical debt and providing maintenance and support
    • Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
      • Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
      • Team members across the organization consistently receive targeted updates with the appropriate context for their role
    • Own and measure customer engagement through product usage analysis
      • Leverage product analytics to identify opportunities for driving platform adoption and product development priority 
    • Build an A+ team
      • Set clear expectations for each role and team member in the product organization
      • Lead, mentor and grow a product management team

    About you

    Competencies Required:

    • Communication: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
    • Attention to detail: Ability to dig in and Identify and well as communicate details ensuring that important elements do not slip through the cracks or derail a project.
    • Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
    • Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
    • Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked

    Desired Qualifications:

    • 5+ years in an executive, director or VP level product role
    • Extensive experience building SaaS products
    • Strong strategic and market thinking skills
    • Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
    • Familiariarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
    • Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

     

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